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French Technical Support Agent/ RLANDE

Are you looking for a job? What about working in Ireland? Our client, a global IT company, offers you the great opportunity to join their team as a French Technical Support Agent

Key Roles and Responsibilities: The role is to positively and effectively manage Customer interactions, the aim of which is to provide solutions by using Company tools such as the Telephone, e-mail, Internet and knowledge databases. Key Role Tasks and Activities: · Answer Telephone calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers. · Provide Hardware and Software Telephone support with a goal to maximising telephone resolution rates · Use judgement to deal with calls which cannot be handled by the Agent and escalate appropriately as required. · Assume responsibility for all customer queries · Validate customer service entitlements · Obtain accurate customer details and amend call-handling system when applicable. · Positively manage internal relationships . Contribute positively towards the achievement of performance targets in all aspects of the teams activities. Education and Experience: . Essential Experience . Working knowledge of a customer focused environment, dealing with customer queries, face to face or by telephone. . Computer and keyboard skills . Working knowledge of technology . Fluency in English and French (essential) . Desirable Experience · Living and working experience in country of customer base. · Interest in operating systems and software applications · Experience of working in a technical support role Desirable Education Technical qualifications

French Customer Administrator./ IRLANDE

Are you looking for a job in Ireland? Our client, a global IT company, offers you the great opportunity to join their team as a French Customer Administrator.

Responsibilities: · Ensure that contracts are correctly set up and on time. The daily report tasks could be anything up to one hundred and fifty items. · Setting up customer pricing. Process the on-going invoice inventories within the prescribed schedules. · Ensure that prepared invoices are sent out on time. To process customer's meter reading cards correctly. · Terminating Contracts. Telephoning customers to clarify details, to obtain further information or to explain billing. · Ensure business targets on billing completeness, quality and timeliness are achieved. · Collection of all accounts, payment demands procedure and by way of telephone collection on approximately one thousand accounts. Outbound calls ranging from twenty-five to fifty five calls per day. · Implementation of permanent account administration, master data administration and account analysis. · Implementation of credit management, ascertainment of the payment patterns and, if necessary, implementation of corrective measures. · Able to work under pressure and reach targets to the best of your abilities.

French Call Management Agent/ IRLANDE

Are you looking for a job in Ireland? Our client, a global IT company, offers you the great opportunity to join their team as a French Call Management Agent

RESPONSIBILITIES · Answer telephone calls · Validate Customer service entitlements. · Customer details and requirements for data entry · Categorise and deal with appropriately: · Escalate any customer issues as appropriate in order to meet their requirements.

The successful candidate will demonstrate their ability to contribute to the achievement of Welcome & Support Centre performance targets through all activities. EDUCATION, EXPERIENCE AND SKILLS · Fluency in French · PC Literacy · Command of English Language · Previous Experience in Customer Service Environment · Attainment of 2nd level certification or equivalent · Customer Focused · Communication Skills –Persuasive · Problem Solving Ability · Team Player