Are you looking for a job? What about working in Ireland? Our client, a global IT company, offers you the great opportunity to join their team as a French Technical Support Agent
Key Roles and Responsibilities: The role is to positively and effectively manage Customer interactions, the aim of which is to provide solutions by using Company tools such as the Telephone, e-mail, Internet and knowledge databases. Key Role Tasks and Activities: · Answer Telephone calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers. · Provide Hardware and Software Telephone support with a goal to maximising telephone resolution rates · Use judgement to deal with calls which cannot be handled by the Agent and escalate appropriately as required. · Assume responsibility for all customer queries · Validate customer service entitlements · Obtain accurate customer details and amend call-handling system when applicable. · Positively manage internal relationships . Contribute positively towards the achievement of performance targets in all aspects of the teams activities. Education and Experience: . Essential Experience . Working knowledge of a customer focused environment, dealing with customer queries, face to face or by telephone. . Computer and keyboard skills . Working knowledge of technology . Fluency in English and French (essential) . Desirable Experience · Living and working experience in country of customer base. · Interest in operating systems and software applications · Experience of working in a technical support role Desirable Education Technical qualifications
Competencies: Skills & Knowledge: · Ability to communicate, with accuracy and clarity in both verbal and written communications · Ability to control interactions with customers using persuasion and influencing skills · Able to work well under pressure and deal positively with difficult situations. · Aptitude for understanding and troubleshooting technical problems. · Ability to work as part of a team. · Possess good attention to detail Attributes: . Committed approach to team work · Have a helpful and courteous attitude in any circumstance. · Resilient under pressure · Possess a flexible and adaptable attitude to unforeseen work demands. · Self Motivated to learn new skills to progress within the organisation. · Excellent attendance and punctuality record. Are you interested, send us your CV in English: [email protected]
Expérience souhaitée : Débutant (moins de 2 ans d'expérience)
Pour postuler, envoyez un e-mail à [email protected] en indiquant la référence FR77
CDD/INTERIM - temps plein - 18500€
